Support

Trading Activity Support

Trading Participants will  find here best practice and helpful information all around the topic trading at Eurex.

The Eurex Trading Safeguard will provide Trading Participants with useful information in order to limit the consequences of potential trading errors.
 





If you require individual support, we would like to list you some touch points for specific topics.


We offer various training courses about Eurex Exchange's T7. In addition, we offer several screencasts:

Latest screencasts about the Eurex Trader GUI





Best Practice Newsflashes


Contact

Contact

Eurex Frankfurt AG
Key Account Management

Service times from 09:00 - 18:00 CET

client.services@eurex.com



Market Status

XEUR

8 April 2025

8:54:42 AM


Production newsboard

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.